Chinese New Year is upon us and our factory will be shut down from 2/12-2/16. If your order hasn’t updated with tracking then it won’t be shipped out till after CNY. Our team returns to work 2/17.

We are still accepting orders during this time, they just won’t be started till after 2/17. Expect longer than usual turnaround times due to CNY. We will update when we are fully caught up from these delays.

Payment Failed? Read Below

If your order status displays as “Payment Failed” please submit a ticket on our Contact Page. Make sure to include your order number, payment type and a screenshot of your proof of payment so we can get that forwarded to our processor. We typically reply to tickets within 24 hours and have the status fixed within 72 hours if you include everything we ask for in your original ticket.

Make sure to follow the instruction on the Contact page in order to receive a reply from us. We will NOT email you. Your ticket’s tracking ID is what you need to check back for future replies.