You are currently viewing April Updates (Please Read)

April Updates (Please Read)

Shipping Delays

As most of you can tell we are a bit behind with shipping. We’ve had some issues with our shipping agent the past week and are working on a resolution. We we’re hoping to make an update stating that orders started shipping out again but sadly this hasn’t been the case. As soon as we get an update from our shipping agent that packs are going out we will let everyone know.

We know your order is delayed so please be patient with us. Yelling at our customer support agents over ticket/live support will not make it ship any faster. We do NOT offer expedited shipping on any orders. If we did, we’d be expediting all orders just to get our order que cleared out.

We do NOT do refunds even if orders are delayed. This is stated in our FAQ so don’t send in tickets asking for that because they will politely be declined. We’ve been around for 10 years and every time we have any kind of delay we always get caught up.

**Note: Its your responsibility to keep track of your order status. If your order status says N/A but payment shows as received then please Submit a Ticket to our support with your order # so we can look into your order. If your order says Bad Photo Contact Support, Submit a Ticket with your order # so we can tell you who we need new pictures of. Orders with these issues will NOT start until you reach out to us to have it fixed!**

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